Colossalnana, the gigantic Croconana!

Created by Sorbet Jungle

A monstrous take on our cuddliest companion.

Latest Updates from Our Project:

Rewards Updates and FAQ!
12 days ago – Wed, Jul 10, 2019 at 09:05:38 PM

Hey Sorbabes! 

Sorry for the radio silence, things have been crazy busy over here at Sorbet Jungle HQ. Since the campaign came to a close we've visited 14 conventions all over the US with two more coming up this weekend! (Come see us at Kitsune Kon or Connection :D)

Amidst all of the chaos we’re still working diligently on getting your rewards in order. Everything is currently in production and on schedule. Good news to your ears, we hope! That said, we’ve started getting some questions and thought an update was due...so here’s a new FAQ!

When should I expect my rewards?

This seems to be the most common ask recently, so here it is! Currently everything is running as planned. This means that, as we initially promised, everything is still on track to ship sometime in September or October. Hang with us, we’re working on this the best we can - but what we don’t want is to ship you anything that doesn’t live up to our quality standards. 

I’ve recently moved, can I change my address? 

YES. All you need to do is visit Backerkit.com and log in using the email you used to fill out your survey. You will be able to change your address until September-ish.

I never got my survey/I missed your emails about my survey, what can I do?

Email us at support@sorbetjungle.com

(This applies to very few of you, but there are some out there that are still unfinished)

I don’t think I was ever charged for my pledge, what do I do?

There is a 99% chance that you were charged, but if you’re really worried about it shoot us an email at support@sorbetjungle.com

Thanks for sticking with us! Soon enough, your colossal sized Croconana’s will arrive safely at your doorstep and all will be well with the world. In the meantime, let us know if we can help with anything else <3

 - Sorbet Jungle

LAST DAY TO FILL OUT YOUR SURVEYS
2 months ago – Sat, May 11, 2019 at 10:14:28 PM

Hey all!

Popping in your inbox one last time to remind you - If you are one of the 51 backers who has not yet filled out your survey, must do this in order to receive your rewards.

Note: If you supported us during the pre-order instead of the kickstarter campaign, this does not apply to you. 

Orders are being locked tonight and charged late tonight/sometime tomorrow.

Thanks, all. Enjoy your night and get those surveys in!

 - Sorbet Jungle

Only a couple days left!
2 months ago – Thu, May 09, 2019 at 01:57:10 PM

...to get your surveys in! 

We can't stress this enough: IF YOU ORDERED A PHYSICAL ITEM AND HAVE NOT FILLED OUT A SURVEY WE CANNOT SEND YOU YOUR REWARD. So please, check your email, check your spam folder, and if you don't have anything from us - send us a message. You only have until May 11th to do so.

We hope you're all as excited as we are to get these nana's on their way to you. 

Reminder: The Mint Croconana will NOT be available post kickstarter, so it's now or never! This is also the last chance to pick up the Blue Java Croconana in its current form before they're gone. 

More updates will come as we have them, chat soon!

 - Sorbet Jungle 

MUST READ: Important Update
3 months ago – Tue, May 07, 2019 at 10:19:17 PM

Hey all! 

I'll keep this one short and simple, though it is important:

As of this moment, there are still a little over 80 backers that have not submitted their survey. We NEED you to fill out that survey or we won't know where to ship your rewards! The survey was sent to the email you have on file with Kickstarter, so be sure to check your spam folder if you haven't seen it!

The survey's are being sent by our partner Backerkit.com, they are not coming directly from Kickstarter or Sorbet Jungle. 

If your email bounced, you've already been sent a message via kickstarter to try and alleviate the issue. 

If you have any questions or concerns, please message us here or at support@sorbetjungle.com

 - Sorbet Jungle

MUST READ: Backerkit Surveys Update #3
3 months ago – Sat, Apr 27, 2019 at 07:43:50 PM

Now's the time! As of now, ALL surveys have been sent out via our partner Backerkit. 

You will have a couple weeks to get it back to us, so don't wait! YOU MUST FILL OUT YOUR SURVEY OR WE WON'T ABLE TO SEND YOU YOUR REWARDS.

Here's the FAQ again, read through it and let us know if you have any trouble!

 - Sorbet Jungle

IMPORTANT PLEDGE FAQ - PLEASE READ

Q: What if my card declined when Kickstarter tried to charge me? 

A: You will still receive a survey, and will have the chance to pay for your order via Backerkit.

Q: If my card declined, will I lose my limited reward? 

A: No, it's still claimed to you so long as you answer your survey and make payment via Backerkit. 

Q: It's been 3 days and I haven't received my survey.

A: Be patient, it's coming. Be sure to check your spam filter and MAKE SURE YOUR KICKSTARTER ACCOUNT HAS YOUR UP TO DATE EMAIL BY CLICKING HERE

Q: It's been 10 days and I haven't received my survey.

A: First, check your spam filter. Then, double check what email you signed up for Kickstarter with. If both of those things don't help you, send us a message and we'll help you to the best of our ability. 

Q: I made a post for the Kickstarter Challenges, when are you announcing winners?

A: We're collecting all of the names and contact info for potential winners in the next few days and announcing the giveaway via project update before the surveys need to be turned in. 

Q: How long will we have to turn in surveys? 

A: As of right now, surveys will be due on May 11th. This is subject to change, so keep an eye out. 

Q: How long will the pre-order store be open? 

A: As of right now, it will be open until May 11th. This is also subject to change.

Q: How do I access the pre-order store? 

A: You can access the pre-order store (which is not the same as your survey) by visiting http://colossalnana.com