What Happens Next
almost 5 years ago
– Tue, Apr 09, 2019 at 08:34:26 PM
Hey all, WE DID IT!
Thanks to all of you, Colossalnana (and a bunch of other cool stuff) is going to exist, and soon! This update is here to (hopefully) provide clarity on how the process works from here for those of you who aren't familiar with larger Kickstarter projects that use Backerkit.
So, the campaign is over. Over the next week or so you should all start to see the charges appearing on your credit card statement. When is my card charged? (Click Here)
If you don't, there could be a myriad of things going on. Here's a couple links to check out FIRST before messaging Kickstarter OR Sorbet Jungle about your pledge:
My Pledge was Declined, What do I do now? (Click Here)
My Credit Card Declined/My Bank Account Didn't Have Sufficient Funds (Click Here)
Once all of the charges go through, it takes Kickstarter a week or two to get your money safely to Sorbet Jungle. In this time, we'll be working hard to solidify bonus rewards, designs, and making sure that you know exactly what you're getting with each order.
Which brings us to choosing your rewards and add-ons
Once all of the "behind the scenes" stuff is taken care of, you will receive an email from a company called Backerkit. Backerkit is our partner in this project, and will be assisting us with making sure this whole process goes smoothly. PLEASE MAKE SURE YOUR KICKSTARTER EMAIL IS UP TO DATE, if it's not, you won't receive your email and we won't know what stuff to send you!
Check your Kickstarter Email by Clicking Here.
The email you receive will contain a survey that will take some basic information from you like your name and shipping address so that we know who you are, and where to send your goods. DO NOT GIVE YOUR INFORMATION TO ANYONE WRITING YOU FROM AN EMAIL ACCOUNT THAT ISN'T FROM BACKERKIT.COM OR SORBETJUNGLE.COM DIRECTLY.
Once you've filled out your personal information, you will be able to select reward options for whatever level you pledged at during the campaign. For example, if you pledged to receive one enamel pin, this is where you will choose which of the 5 pins you'd like to have. Or, if you pledged to receive a Colossalnana, this is where you will choose what color you would like.
Now that you've selected your options, any additional money you've pledged will be made available to choose additional rewards (extra Croconana, pins, etc) if you'd like! If you didn't pledge extra money, you'll be able to checkout again inside the survey to purchase anything additional you may want.
After all the survey's are filled out (we'll be sending reminders to backers who haven't filled out their survey if time is getting close) then the real work starts. Once everything is ordered, it will take a few months for everything to arrive at Sorbet Jungle before we can start packing it all up to send out. That said, you can rest assured that we are doing everything we can to get you your rewards as soon as humanly possible (we're not robots, after all).
Our goal is to have everything ordered, packed, and shipped out before New York Comic Con 2019 (Early October). We'll continue to do our best to answer all of your questions and respond to comments, to keep up with everything we're doing - be sure to follow us on social media and sign up for our newsletter.
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Thanks so much for your patience, and we'll talk to you more soon!
- Sorbet Jungle